Zdoo self-hosted Manual More
Zdoo self-hosted ManualBook Info
1  About Zdoo Enterprise
2 Install and Upgrade
2.1  Install Ioncube
2.2  Update Zdoo Enterprise
2.3  Install LDAP
2.4  ZDOO Mobile App
3 Features
3.1  Feedback
3.2  Custom Sales
3.3  Commission
3.4  Salary
3.5  Effort
3.6  LDAP user authentication
3.7  Wechat Configuration
4 Inventory(PSI)
4.1  Flow Charts
4.2  Sales
4.3  Purchase
4.4  Inventory
4.5  Product
4.6  Print Help
4.7  Settings
5 Flow
5.1  Flow workflow
5.2  Flow feature
5.3  Example
6 Ameba
6.1  About Amoeba
6.2  Start Amoeba
6.3  Amoeba Department
6.4  Amoeba Caption
6.5  Expense Distribution Rules
6.6  Income Distribution Rules
6.7  Amoeba Budget
6.8  Amoeba Trade
6.9  Amoeba Report

Feedback

2016-09-08 08:42:45
tengfei
11149
Last edited by MCFEY on 2018-10-19 14:30:43

Zdoo Pro 1.0 has Feedback module to assist you to deal with customer feedback. Your customer service could enter customer feedback, then the feedback is assigned to related person to handle and track it. Then they will give suggestions on how to deal with it, and the customer service will choose from the options and continue/close the feedback.


1. Add feedback into Zdoo Pro

When you get feedback from your customers, go to "CRM"->"Feedback". Click "Create", and enter its related product, customer and contact information, and assign it to the related salesperson. You can prioritize different feedback.


2. Reply to feedback

Choose the feedback that assigned to you or that need your reply and enters your solutions. Click "Reply" to save your input.

3. Make an inquiry for details

If the feedback does not give enough information, you can ask more about it and click "Inquire".


4. Close feedback

If the feedback has been properly taken good care of, click "close".

5. Assign feedback

Choose the feedback that needs others' input, and click "Assign".

6. Assigned to me

Go to "CRM"->"Feedback"->"Assigned to me" to check feedback that has been assigned to you.

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